Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client" or "you") and B5 Marketing FZ-LLC (Trade Licence No. 4031356), trading as YallaWeb ("Company", "we", "us", or "our"), a free zone company registered and operating in the United Arab Emirates, with its registered address at JT030125, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

By accessing our website, submitting an enquiry, or entering into a service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must cease using our website and services immediately.

2. Services

YallaWeb provides digital services to businesses in the UAE and internationally, including but not limited to:

• Website design and development
• Google My Business setup and Search Engine Optimisation (SEO)
• Social media management
• WhatsApp Business integration
• Logo & branding
• Google & Meta Ads management

Specific deliverables, timelines, pricing, and payment terms for each engagement will be set out in a separate written proposal or service agreement ("Project Agreement") issued to you. In the event of conflict between these Terms and a Project Agreement, the Project Agreement shall prevail.

3. Pricing and Payment

1. Quoted prices are in UAE Dirhams (AED) and are valid for 30 days from the date of the proposal unless otherwise stated.
2. Value Added Tax (VAT) at the applicable UAE rate (currently 5%) will be added to all invoices where required by Federal Decree-Law No. 8 of 2017 on VAT.
3. Payment schedule: Unless otherwise agreed in writing, a non-refundable deposit of 50% of the project fee is due upon acceptance of the proposal. The remaining 50% is due upon project completion and before final files or website access are handed over. For packages priced below AED 1,500, full payment upfront may be required as stated in the proposal.
4. Hosting: Website hosting is not included in package prices and is billed separately at AED 90 per month or AED 990 per year (paid in advance). Domain registration for the first year is included in applicable packages; subsequent domain renewals are billed at cost. We will provide written notice at least 30 days prior to any renewal.
5. Late payment: Invoices not settled within 14 days of the due date may attract a late payment charge of 2% per month on the outstanding balance.
6. Accepted payment methods: Bank transfer to our UAE-registered bank account, or such other methods as stated in the invoice. Payment details will be provided on each invoice.

4. Client Obligations

To enable us to deliver services effectively, you agree to:

• Provide all required content (text, images, logos, brand assets) in a timely manner as agreed in the Project Agreement.
• Respond to review requests and approve deliverables within the timeframe specified. Delays caused by your failure to provide timely feedback may result in revised timelines and additional charges.
• Ensure that all content, trademarks, images, and materials you provide to us do not infringe the intellectual property rights or other rights of any third party.
• Comply with all applicable UAE laws in connection with your use of our services and your own business activities.
• Provide a designated point of contact with authority to make decisions on your behalf.

5. Intellectual Property

1. Upon full payment of all amounts due, ownership of the final custom design deliverables and website code created specifically for you will transfer to you, subject to clause 5.2 below.
2. Third-party components (themes, plugins, fonts, stock images, open-source libraries) incorporated into your project remain subject to their respective third-party licences. We will disclose the use of such components and, where required, these licences will be passed through to you.
3. Our tools and methodologies: We retain all rights in our proprietary frameworks, templates, processes, know-how, and tools used in delivering the services.
4. Portfolio right: Unless you expressly request otherwise in writing before project commencement, we reserve the right to display the completed project in our portfolio and marketing materials.
5. Content you supply: You retain ownership of all content and materials you provide to us. You grant us a non-exclusive, royalty-free licence to use such materials solely for the purpose of delivering the services.

6. Revisions and Change Requests

Revision rounds included per package are as published on our pricing page at the time of purchase: Starter (1 round), Growth (3 rounds), Premium (unlimited). Revision requests beyond the included rounds, or changes to the agreed project scope, will be quoted separately and require written approval before work commences. A revision is defined as a minor modification to approved content; a change of scope (new features, additional pages, fundamental design changes) constitutes a new project or change order.

7. Turnaround Times

Indicative delivery timeframes are: Starter package approximately 48 hours; Growth package approximately 5–7 business days; Premium timelines agreed per project. These timeframes apply from the date we receive all required content, brand assets, and approvals from you. We will use reasonable endeavours to meet agreed timelines but we are not liable for delays caused by your failure to provide content or approvals, by third-party platforms (e.g., domain registrars, hosting providers), or by events outside our reasonable control.

8. Cancellation and Refunds

1. You may cancel a project by providing written notice to us. The non-refundable deposit covers work already commenced and preparatory costs.
2. If you cancel after work beyond the deposit stage has commenced, you will be invoiced for all work completed to the date of cancellation, calculated on a time-and-materials basis at our then-current rates.
3. We reserve the right to cancel a project if you repeatedly fail to provide required materials, approvals, or payments. In such cases, we will invoice for work completed to date and return any prepaid amounts for work not yet commenced.
4. Refunds, where applicable, will be processed within 30 business days by the original payment method.

9. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the services ("Confidential Information"), and not to disclose such information to any third party without the prior written consent of the disclosing party, except as required by law. This obligation survives termination of the engagement for a period of 3 years.

10. Warranties and Representations

Each party warrants that:

• It has the full right, power, and authority to enter into and perform its obligations under these Terms.
• Its performance will not violate any applicable law or third-party rights.

We warrant that the services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant specific outcomes such as search engine rankings, number of leads, or revenue generated, as these depend on factors outside our control.

11. Limitation of Liability

1. To the maximum extent permitted by UAE law, our total aggregate liability to you under or in connection with these Terms and any Project Agreement shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
2. We shall not be liable for any indirect, consequential, special, incidental, or punitive damages, or for loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages.
3. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by UAE law.

12. Indemnification

You agree to indemnify, defend, and hold harmless YallaWeb and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your breach of these Terms; (b) your use of our services in violation of applicable law; or (c) any content or materials you provide to us that infringe third-party rights.

13. Website Use

1. You must not use our website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair it.
2. You must not attempt to gain unauthorised access to any part of our website, server, or any connected system or network.
3. We reserve the right to restrict or terminate access to our website at any time without notice.

14. Third-Party Services

Our services may involve the use of third-party platforms (e.g., Meta Business Suite, Google services, hosting providers, domain registrars). Your use of such platforms is subject to their respective terms and conditions. We are not responsible for any changes, outages, or policy changes made by third-party providers.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, pandemic, governmental action, or internet infrastructure failures. The affected party must notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the impact.

16. Governing Law and Dispute Resolution

1. These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai.
2. The parties will attempt to resolve any dispute informally by good-faith negotiations. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the competent courts of Dubai, UAE, which shall have exclusive jurisdiction.
3. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

17. Amendments

We reserve the right to amend these Terms at any time. The updated Terms will be published on our website with a revised effective date. For existing clients under active Project Agreements, material changes will be communicated in writing and will take effect at the next project renewal or engagement, unless otherwise agreed.

18. Entire Agreement and Severability

These Terms, together with any applicable Project Agreement and our Privacy Policy, constitute the entire agreement between you and YallaWeb with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact

For any questions regarding these Terms, please contact: